We have a 14-day return policy. Items must be returned in their original condition, unworn or unused, with tags, and in the original packaging. For more details, visit our Refund & Return Policy page.

Shipping typically takes 10-21 business days, depending on your location. Processing time is an additional 1-3 business days.

We accept major credit cards, PayPal, and other secure payment options. All payment details are encrypted for your safety.

We don’t offer direct exchanges. However, you can return your item for a refund and place a new order for the item you want.

Unfortunately, sale items are not eligible for returns.

You can redeem your gift card at checkout by entering the unique code provided with the gift card.

You can reach us at customerservice@eluxora.com. We aim to respond to inquiries within 24-48 hours.